Customer support
Answering fast and answering well stop being different things once the AI starts from your real terms instead of from what it imagines them to be.
The order that defuses a complaint, what to do when you do not know the answer, and the part that never gets automated.
What you will be able to do afterwards
- Answer a complaint in the order that lowers the temperature.
- Keep the same judgement across every reply you send.
- Know what must never appear in an AI-written reply.
What is inside
The 10 steps of the lesson, in order. Each one works on a phone and marks itself.
- Reply quickly without sounding robotic
- Your terms sheet
- The order of a complaint response
- When you don't know the answer
- From complaint to reply sent
- What must never appear
- Your reply to the customer
- True or false
- Message and first sentence
- The part you should never automate
It opens alongside the other 17 paid lessons, with lifetime access.
€39 later €59 launch price · one-off payment
This is not a discount on an earlier price: €39 is the launch price and €59 is what it will cost once the launch ends.
Get the full course for €39One-off payment, VAT included. The first 3 lessons stay free.
The other lessons in this unit
Writing with AI every day: A normal week’s communication: emails, long documents, meetings, clients and your templates.